Topic time estimate: 2 Minutes
“Success is not final, failure is not fatal: it is the courage to continue that counts.”
According to the book Tribe of Mentors, there are 3 hidden learning opportunities for you in each failure:
A multinational organisation went through a decade of Enterprise Resource Planning (ERP) system implementation projects across all of their global locations. In the beginning, the organisation decided to implement the new system one location at a time to allow time for learning from failures.
After a completed implementation at location A, the organisation realised that the utilisation rate started to drop 3 months after the project consultants had rolled of the project. An investigation showed that whilst the changes appeared successful at go-live, people started to revert back to old habits.
The strategic sponsors at executive level learned from this million-dollar failure and implemented changes for the next iteration.
The following project improvements were put in place for location B:
The uilisation at location B achieved an improved outcome over location A and some of the materials were then made available to A as a result. Nevertheless, the organisation discovered further room for improvement after completing its location B roll out. Location C profits from the latest review.