Topic time estimate: 5 Minutes
The 5 most common reasons for people to resist change according to Prosci’s research are:
The EXCELerate Resistance Management Plan allows you to choose from 14 root causes for resistance or to add your own findings.
Whilst conflict situations have the ability to act as a healthy stimulus for problem-solving and innovation, it can also result in unproductive stress and undesired consequences.
Effective resistance management and conflict resolution:
As you practice resistance management and conflict resolution you will experience more change success over time.
On the other hand, unaddressed resistance and conflicts come with a cost.
They increase the risk of:
It is very common for employees to get distracted from their work and involved in rumours and misinformation during change. Whilst this is symptomatic for inefficient change communication it can lead to a number of negative consequences that result in resources being drawn away from other tasks, milestones being missed and projects being delayed.
On the other hand, you might experience resistance from a highly impacted workgroup that is very skilled in the previous way of working. Whilst this can initially feel like a nuisance delaying important progress, you soon learn important insights from this group that will lead to a much better outcome for your reengineered processes.